Frequently Asked Questions
Everything you need to know about our premium loose leaf teas and delivery services.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum flavor and aroma, store your tea in a cool, dry place away from direct sunlight and strong odors. We recommend using airtight tin canisters or dark glass jars rather than plastic containers.
What are your shipping costs and delivery times within the UK?
We offer standard and express shipping options across the UK. Standard delivery typically takes 2-4 business days, while express orders are usually delivered within 1-2 business days. Free shipping is available on orders over a specific value.
Do you offer international shipping outside of the UK?
Yes, we ship our premium teas globally. Shipping rates and delivery times vary by destination country and are calculated at checkout based on the weight of your order.
Can I return tea products if I change my mind?
Due to food safety and hygiene regulations, we cannot accept returns on opened food products, including loose leaf tea. However, if there is an issue with your order or the packaging is damaged, please contact us within 14 days for a resolution.
Are your tea bags plastic-free?
While we specialize in loose leaf tea, any pyramid tea bags we stock are made from corn starch or other biodegradable materials and are 100% plastic-free and compostable.
Do you provide wholesale opportunities for cafes and restaurants?
Yes, we provide wholesale pricing and bulk quantities for hospitality businesses. Please contact our trade team via the contact form to set up a wholesale account and receive our trade price list.